About Us
Established 2016
Who are we?
Operating from our processing plant at our farm, we prioritise maximum heat efficiency and low moisture content in our premier products. Our focus is on delivering a first-class service with the highest level of customer care.
Ensuring a consistent supply of stock, we offer immediate collection and fast delivery across Ayrshire, Lanarkshire, and west central Scotland. With our own on-site drying facilities, which include an extensive drying store with underfloor fans, we also provide biomass drying services for a variety of materials such as wood, waste paper, and hay. Our commitment is to meet your fuel needs at all times, providing reliable and efficient solutions.
We supply kiln dried logs to over 1000 customers around Ayrshire!
Our Mission
Customer satisfaction
Chip N Logs are a customer-based business, focussing on customer satisfaction and return custom. We like to think of our customer base as part of the Chip N Logs family, allowing an open feedback loop between the customers and the production team themselves. This means that suggested change from customer feedback can be implemented in the production processes as quickly as possible.
Efficiency
Here at Chip N Logs, we aim to keep our product delivery as efficient as possible, with regards to time, monetary cost and carbon output. We constantly work with customers to improve our product and service with a direct line of contact between new and existing customers and our office.
We find as a business that speaking to a human being is a more pleasant experience, rather than an online chat box in order to even enquire about a product, is not the way to operate as a business.
Reliability
We work with our loyal chip customers to keep their fuel levels topped up to prevent them running out, ensuring that fuel is delivered at the appropriate time. We make sure to accommodate for any extra ordinary situations, late nights, weekends etc.
We currently supply to many different business types, schools, hotels, luxury retreats, all of which can only be delivered to at certain times due to foot traffic in the area. All of which we will happily work round and make sure that all delivery needs are met.
Product Quality
Quality Control
We strive to ensure our Woodchip is of exceptional quality which increases the likelihood of our other goals, customer satisfaction and reliability. We identify there are key metrics in which can be measured with woodchip to ensure peak performance.